Bring smart innovation to your products with RED Pilot

The HVAC/R industry is undergoing a deep transformation. Manufacturers and service companies need to meet stricter regulations, higher service expectations and increasing pressure on specialist technical teams. In this context, digitalisation is no longer optional: connected products that can be monitored, controlled and supported remotely are becoming essential to compete and create value.

RED Pilot is CAREL’s digital solution for HVAC/R asset management in industrial and commercial applications, designed to support connected products throughout their lifecycle. 

RED Pilot helps HVAC/R manufacturers offer connected products, improve technical assistance and create new service opportunities.

Field data can support faster troubleshooting, reduce unnecessary site visits, lower warranty costs and provide insights for future product development.

Service companies can access real-time machine data, manage maintenance more proactively, support less experienced technicians remotely and offer advanced services based on continuous monitoring and dedicated Service Level Agreements.

End users benefit from faster support and greater visibility of their equipment, with the ability to monitor and manage units remotely. 

Flexibility is central to RED Pilot. The platform can adapt to different organisations, business models and product portfolios, including units already installed in the field. 
Brand customisation allows logo, colours, login page and URL to reflect the product identity. 
Connectivity can be offered through a cloud portal, a mobile app for Android and iOS, or both. 
Navigation maps, data views, access levels and user permissions can be configured according to the application, product type or user profile, supporting both centralised and delegated management of users and assets. 

RED Pilot turns machine data into actionable value. It supports data analysis over specific periods to investigate anomalies, or over longer timeframes to assess overall performance.

Remote parameter changes and software updates can be applied to one or more units, helping optimise field operations and reduce unnecessary travel.

Developed to support recent cybersecurity requirements and emerging regulations, including the Cyber Resilience Act, RED Pilot helps create safer connected services while improving operational efficiency, customer support and the perceived value of the brand. This allows connectivity to become part of the product offer, an on-demand digital service or a foundation for maintenance contracts with dedicated service levels.